Hybrid work (3 days a week from home)
As a Specialist for Banking Services, you will play a pivotal role in providing top-quality support and solutions to the Bank customers. Your proficiency in German and expertise in banking processes will enable you to address customer inquiries, facilitate transactions, and ensure an outstanding customer experience.
- Communicate effectively with German-speaking customers to understand and address their banking needs.
- Provide assistance with account inquiries, transactions, product information, and related inquiries.
- Ensure accurate and efficient processing of customer requests, including transfers, payments, and account updates.
- Educate customers about available banking services, products, and digital platforms.
- Collaborate with cross-functional teams to resolve complex issues and ensure seamless customer interactions.
- Maintain detailed and organized records of customer interactions and transactions.
- Follow established procedures and compliance guidelines to ensure security and confidentiality.
- Fluent in German (both written and spoken)
- Communicative English
- Previous experience in banking customer service or a related field is an asset.
- Strong communication skills, empathy, and a customer-centric approach.
- Solid understanding of banking products, services, and processes.
- Ability to adapt to different communication channels, including phone, email, and chat.
- Familiarity with banking software and digital tools.
- Attention to detail and ability to handle confidential information.
- Problem-solving skills and a proactive attitude.